Frequently Asked Questions
What is the cleaning scope of work?
​​Our daily cleaning includes everything from sweeping and mopping to dusting and wiping down surfaces! We ensure every corner shines, including trash collection and bathroom cleaning. Plus, if you're looking for that extra shine, we offer additional services like glass cleaning, deep cleans, wooden/stone floor care, carpet cleaning, wooden cabinet care, floor waxing, and power washing!
How Often Are Cleanings?
​Forget one-size-fits-all cleaning. Our services are tailored to your office's specific requirements, whether you have a large footprint or multiple restrooms. We offer both daily and weekly cleaning options to maintain a consistently clean environment. To determine the optimal cleaning schedule for your space, we recommend requesting a personalized quote. Let our expertise ensure your facility is always at its best.
How do I make a payment?
Need to make your monthly payment? An invoice request will be issued to your business. Many of your questions can be answered by referring to your service agreement. Our team is also available for further assistance.
What is my role as a partner?
​As a partner working with the Scotty Clean staff, your role is a big one. So that we can meet your needs, we appreciate your communication, providing us with expectations, necessary information, and changes that will affect our work. We like in person feedback as it helps our technicians troubleshoot sooner. Also, let us know when we are doing well. You can leave us an awesome review on Google and name your technician so that we can share your experience.
Is your company insured?
We believe in providing professional and secure services. That's why all our staff are covered by comprehensive general liability insurance, workers compensation insurance, and a bond. This protects your business against unforeseen circumstances, giving you confidence in our work.
What is your "Respect Clause"?
Our staff provide more than just exceptional cleaning – our staff is thoroughly trained in both effective cleaning techniques and the importance of respect. Our dedicated "Respect Clause" ensures kindness, respectfulness, and trust are integral to every interaction with our team and you, our valued partner. We're committed to maintaining a happy and professional environment at all times.
Is your facility secure?
We understand that the security of your business facility and the privacy of your operations are paramount. Our team is meticulously trained to respect your space, follow all security protocols, and maintain complete confidentiality. You can trust us to clean with care and discretion.
Will photos and videos be taken?
​We're proud of the work we do and the strong partnerships we build with local businesses. To share our successes and showcase our team's expertise, we occasionally take photos and videos of our cleaning services. You might see these featured on our social media and website. Our service agreement contains further information regarding this practice.
I have a question not listed.
​For any unanswered questions, our Scotty Clean team in San Antonio is ready to assist. Simply email Service@scottyclean.com, and a member of our local staff will reach out to you within 24 hours.